COMMERCIAL / ONLINE SERVICE
FREQUENTLY ASKED QUESTIONS (FAQ)
FREQUENTLY ASKED QUESTIONS
WHAT SERVICES DO WE OFFER
We strive to achieve client satisfaction in providing courier, transport and logistics services for shipments (of both documentation and parcels) at a national and international level. (Service guide)
ARE YOUR RATES COMPETITIVE?
We do our best to adjust our rates to your workload (according to the current market) to balance your commercial interests with ours.
HOW CAN I REQUEST SERVICE?
One of Ontime’s core values is ensuring the total confidentiality of all its shipments, working with tamper-evident bags and, of course, in compliance with current law.
Our qualified staff is trained to transport and manage any kind of documentation and has passed an initial screening process, currently the most comprehensive in the industry in terms of both psychological aspects and in pre-service training.
Ontime is strongly focused on quality, providing personalized attention to our clients and continually improving work processes and services to achieve this goal. Making this a reality requires that we have a massive staff and facilities; otherwise, it would not be possible to maintain the quality parameters that we do.
Ontime has offices and agents around the country and the world so that you can make your shipments anywhere you go.
I HAVE SOME QUESTIONS…
Please call Ontime Customer Service at +34 902 20 20 28 or visit this page this page to contact us.
For Ontime, every shipment is a new client.
You can track your package in real time by phone or on this page.
Ontime offers everything needed for the proper packaging and handling of your shipments. Our staff will handle your shipments so that they reach their destination reliably and in perfect condition.
Should there be any problem with your shipment you will need to contact our Customer Service Department so that we can find a solution as quickly as possible.
WEEKENDS AND HOLIDAYS
As long as you request service during customer service hours (Monday to Friday from 9:00 a.m. to 7:30 p.m.), Ontime will be able to serve you 24 hours a day, 365 days a year.